About Second Serve
An Australian Pty Ltd social enterprise dedicated to rescuing surplus food and redistributing it affordably to families in need. Founded on the principle that no edible food should go to waste while people struggle to access nutritious meals, we bridge the gap between food surplus and food insecurity through innovative community-focused solutions.
Our Foundation
Built on strong values and clear direction, Second Serve operates with purpose-driven leadership and community-focused outcomes that create lasting positive impact.
Vision
A world where no edible food goes to waste while people go hungry. This vision drives every aspect of our operations, from the technology we develop to the partnerships we forge, ensuring that our efforts contribute to systemic change in how communities approach food security and environmental sustainability.
Purpose
To rescue surplus food from local businesses, redistributing it affordably to the families in need. Our purpose encompasses building sustainable relationships with food businesses, maintaining the highest safety standards, and creating accessible pathways for community members to access nutritious meals while preserving dignity and choice in the process.
Mission
Creating positive environmental impact whilst ensuring access to nutrition. Our mission extends beyond food rescue to encompass community education, sustainable business practices, and advocacy for policy changes that support both environmental protection and food security initiatives across Australia.
Registration
Australian Pty Ltd social enterprise (ACN/ABN) with comprehensive food business compliance. Our legal structure ensures accountability, transparency, and adherence to all regulatory requirements while maintaining our social mission focus.
Structure & Ownership
Founder-owned with an Advisory board for maintaining excellence in food safety, logistics, technology, and community engagement. This structure ensures agile decision-making while benefiting from diverse expertise and community representation in our strategic direction and operational improvements.
Our advisory board includes experts in food safety compliance, logistics optimization, technology development, and community engagement, ensuring that all aspects of our operations meet the highest standards while remaining responsive to community needs and market opportunities.
Main Hub Operations
Strategically located near university and inner city areas for optimal accessibility and community impact. Our main hub serves as the central coordination point for all food rescue operations, ensuring efficient processing and distribution while maintaining the highest safety standards.
Food Packing
Preparing rescued food for driver distribution with proper packaging, labeling, and temperature control to ensure food safety and quality throughout the delivery process.
Click & Collect
Customer collection point for convenient pickup with flexible hours, easy parking, and organized systems that make collecting orders quick and efficient for busy families and students.
Safety Kitchen
Health and safety standards verification with comprehensive quality control processes, temperature monitoring, and documentation to ensure all food meets safety requirements before distribution.
Key Personnel
Our dedicated team brings together expertise in food safety, logistics, technology, and community engagement to ensure effective operations and positive community impact.
CEO
Strategic leadership and vision implementation, stakeholder relations, and overall organizational direction
Operations Manager
Supervising food safety + kitchen and packaging teams, ensuring compliance with all safety standards and operational efficiency
Logistics Coordinator
Supervising and organising driver roles, route optimization, and delivery scheduling for maximum efficiency
Tech Support
Website and app upkeep, system maintenance, and technology development for improved user experience
Marketing & Social
Outreach and business promotion, community engagement, and partnership development